Join the 268 people who've already contributed. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. | Read 21-40 Reviews out of 266 The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. We use cookies to ensure that we give you the best experience on our website. Companies can ask for reviews via automatic invitations. Would definitely give more stars if I could! Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Stockton On Tees - AVOID!! 2023 Trustpilot A/S. Graham. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. The timings of the place are good too accommodate all women there. Needs airing conditioning throughout the gym. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. We use dedicated people and clever technology to safeguard our platform. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Also, water little bit too cold sometimes. The staff and instructors are lovely and always happy to help. It goes against our guidelines to offer incentives for reviews. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Find out how we combat fake reviews. The trouble is they use crooks to process their member's payments. Anyone can write a Trustpilot review. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Good luck TruGym you are going to need it! How many stars would you give TruGym? The management are useless and very unfriendly. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Generally excellent facilties and equipment though can be a bit busy at times. Join the 269 people who've already contributed. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Once my payment went through I got an email saying that they are closed. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Would definitely recommend to a friend especially with the ladies only facility. I paid for a year membership and at that point had several months left. Contact your local truGym via our online contact form. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. It does seem that there are other members who have also not been refunded. In the meantime, they have been taking money out of my account. Friendly staff. Friendly staff always happy to help. !Poor service. Be proactive by paying attention to the customer's needs and offering help or recommendations . Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. Don't join this gym. Your experience matters. Very unprofessional! Management is awful only good thing about trugym . Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. How many stars would you give TruGym? trugym customer service. Your experience matters. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Thanks. Avoid. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. 2023 Trustpilot A/S. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. There were a lot of guys when we went waiting outside. Verification can help ensure real people write reviews about real companies. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. I went a few times a week and they were welcoming and a great bunch of people. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. We use dedicated people and clever technology to safeguard our platform. Most staff are very polite. I then get an email in May saying I would be charged 14 per month. Staff are really friendly but could be more helpful to newcomers. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. trugym customer service. It goes against our guidelines to offer incentives for reviews. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Your experience matters. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Its not worth the money that I am paying now. This is when we could get in the pool from February. Moreover i received several very abusive emails from them in the days following. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? I also send two emails through to them and I never even received an acknowledgement let along a response. It does seem that there are other members who have also not been refunded. The Gym is crowded all the time. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Lots of equipment to use and is open to everyone. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. This hasn't happened and all attempts to contact them regarding this is being ignored. This company doesnt care about its members, its purely about money for these people. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. 1/pool too cold to use from me joining in November to February. We use an external company to collect, manage and process direct debit payments. Great gym that everyone feels comfortable and Staff are an asset to the place. The staff are more interested in their weekend plans than theirmembers. Join the 270 people who've already contributed. Do you agree with TruGym's TrustScore? So unprofessional. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. They put on load music then procede to shout over it. Join the 261 people who've already contributed. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. The machines, if broken are repaired quickly. the gym is very clean, the staff are very friendly and always up for a laugh! It was ideal as there is a Friday class at 5:30. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Here are 8 tips for writing great reviews. With an attitude like this it will surely be closing down soon. Good equipment. This hasn't happened and all attempts to contact them regarding this is being ignored. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Verification can help ensure real people write reviews about real companies. But no way to resolve it. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. I was paying double on a different gym and was always having problems but this is miles better. It goes against our guidelines to offer incentives for reviews. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The most important rule in providing excellent customer service is to be friendly. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Your experience matters. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. 2023 Trustpilot, Inc. All rights reserved. If you are looking for fluffy towels and a 5 star experience this is not your place. If you like swimming, prepare to be hugely disappointed! Hi,There are no induction classes for new joiners on weekends. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I think the gym is great but some of the free weight equipment is getting a little tatty and old. There is a sign on the door which states check opening dates on social media. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. In reality this was my experience. It goes against our guidelines to offer incentives for reviews. Poor customer service and conflicting information provided by staff! Training and fitness levels catered for the individual. Suggested companies are based on peoples browsing tendencies. The day before, my payment had been taken. They are young, inexperienced and basically don't want to be there. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Been coming here for many years and have always found the staff very pleasant and welcoming. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Consistently fail to keep to their own opening and closing times. It goes against our guidelines to offer incentives for reviews. BUILD A PERFECT RESUME. Verification can help ensure real people write reviews about real companies. Required fields are marked *. Staff are mostly friendly and it's well worth a visit. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . ?TruGym this is unlawful and action is being taken. They are still charging me 6 months later and now have sent me a bill for over 50!!! This gym is great! They definitely make it difficult to contact them through their website. it's never the same amount and do not expect any sort of customer service! townhomes for rent in pg county. Awful!!! My contract expired and I cancelled my membership. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Worst customer service ever have not had one reply to my messages or calls!! All rights reserved. Join the 244 people who've already contributed. I've had an amazing time going to this gym. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Pool full of screaming kids. The gym did not respond to my complaint. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Save your money, go elsewhere. Trugym is just at the level that suits me. Your experience matters. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. This resulted in TruGym blocking me me on twitter. We also ensure all reviews are published without moderation. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Verification can help ensure real people write reviews about real companies. I choose at this time to cancel our memberships and truGym continued to take money from my account. Management ineffective and ambivalent. TruGym is filled with good equipment and friendly staff. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Join the 263 people who've already contributed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. We also ensure all reviews are published without moderation. Your experience matters. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. ?TruGym this is unlawful and action is being taken. Apparently it broke down three years ago and has not been fixed. It was a great gym to start off my journey on becoming the best version of my self. Absolutely the poorest new customer relationships ever!! One good search would have warned me but I was dazzled by the google and facebook reviews. Its hard to believe this is actually a trading company (for now!). 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. This gym offers friendly staff with excellent personal trainers. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Your experience matters. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Voice your opinion today and hear what 263 customers have already said. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. And update your website!!!! I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. It said I should hear back within 48 hours. Firstly, thank you for reporting this to us. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. How many stars would you give TruGym? I use both the free weights, machines and also classes. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. why would you not notify any body ? i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. We also ensure all reviews are published without moderation. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. We also ensure all reviews are published without moderation. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Amazing staff who always smile when I'm swiping in and are always ready to help. without helping me with the issue in any way at all. The pool is excellent. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Friendly environment for ladies only. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Lovely gym with great facilities! TruGym Stevenage. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. How many stars would you give TruGym? Your experience matters. I email head office never got a reply. Join the 248 people who've already contributed. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Companies can ask for reviews via automatic invitations. 2023 Trustpilot, Inc. All rights reserved. I appreciate that it is a budget gym and the range of equipment is adequate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Published on: January 2, 2023. Join the 270 people who've already contributed. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Same as below - Trugym Bromley closed and didnt refund the lost membership. But no way to resolve it. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A positive and social environment to train and meet people. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. not enough space for stretching n exercise. Good luck TruGym you are going to need it! Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? How many stars would you give TruGym? The response by the manager was delayed and unprofessional. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Seems like nothing is ever cleaned. Gym was great but suddenly closed down with little more than a note on the door. How many stars would you give TruGym? The company needs shutting down. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym.

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