You would have received multiple shipping notifications if this is the case. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. I ordered a dress on 9/18. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. , over 6 weeks. Don't waste your time or money, just go somewhere else! This has been quite frustrating. -Kate. She responded quickly and answered all my questions. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Do you agree with Lucy in the Sky's 4-star rating? Our regular return policy applies to all orders made through AfterPay. - Kate. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. There are no fees if you pay on time. www.lucyinthesky.com retains the right to refuse any request made by you. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. United States. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. BEWARE. Hi Elena, Thanks for your feedback. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. -Kate. Ordered 4 dresses in August 2022 for several events (totaling over $300). You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. The dress did not fit correctly and they will only give you credit no refund. Products used:We havent received the products, Hi Jessica! Two out of four of the dresses arrived by January. We do not save your payment method details on our website. Depending at which stage your order is at, we may be able to adjust it accordingly. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. The dresses were way too short - they barely covered my butt. Los Angeles, California Overnight orders shipped Friday will be delivered Monday. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. They weren't rude per se, but they were deeply unhelpful. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Thanks for your feedback. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Customer service is awful. My item did not arrive in the alotted time it was supposed to with NO communication from the company. I never got any notification from them that my dresses would be late or anything. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This Privacy Policy Statement only covers our Website and does not cover any other website. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Pepper's Lonely Hearts Club Band. . Critic England, United Kingdom. We'd love to assist you further if you need help with returns. You can email us at resolution@lucyinthesky.email so we can further assist you. Lucy in the sky is a great company from products to customer service I am always satisfied. Hi Natalie, I've made several purchases on different occasions from this store and nearly all of which came with problems. would it arrive by october 26th? where you can enter your landline number to check the service. By December they were all expected to arrive, but none of them had even shipped. I ordered the Kayden Dress in black. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. what is the average shipping time? I reached our to the company and got a fast response from them. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, In November 2022, I ordered for dresses from Lucy in the Sky. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. -Kate. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. We're so glad that our customer service team was able to assist you. If you need help please email us at resolution@lucyinthesky.email if anything else. | Read 181-200 Reviews out of 6,679 i am from spain. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Email: shop@lucyinthesky.email - replies within 24 business hours. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. This site promises to ship an item by a certain date. All orders are subject to availability and confirmation of the order price. What a terrible return policy for a online store. Find out how we combat fake reviews. My learning training provider was City and Guilds. Thanks for your feedback. Hi Kim, Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). We're sorry to hear about the order being delayed. Please email us at resolution@lucyinthesky.email so we can assist you further. Check out what 6,872 people have written so far, and share your own experience. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Sky's customer service number. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Poor Customer Service! . HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? All such rights are reserved by www.lucyinthesky.com and its licensors. We have Live Chat and Email available for any questions or concerns. 0800 230 0202. -Kate. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. I HAVE NOT RECEIVED MY ORDER. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Yet Lucy in the Sky refuses to give a refund. If i order now when i will receive it? United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. We want to make sure this gets refunded immediately. -Kate. Do not buy from them. - Kate, Hi Gosset! I threw out all the clothing. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. For international orders, any taxes or customs fees are the responsibility of the recipient. Did all refunds go to store credit or were some people able to get a full proper refund? All our models are approximately 175cm tall. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. If you want to make a complaint to the Sky customer service team, they can be reached on . - Check in with your local post office, as packages are often held there for pick up. Please email us at resolution@lucyinthesky.email so that we can further assist you. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Number of comments: 0 For international customers, return postage is the responsibility of the recipient. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? I'm so frustrated because they don't have a phone number. It makes total sense why they only give you store credit, or else they'd be out of business! I ordered my daughter's homecoming dress on 9/20. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. You can only email and live chat with them. Registered: 04-01-2009. on 10-08-2013 09:47. Please email us at resolution@lucyinthesky.email so that we can better assist you! Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. I HAVE MY TRACKING NUMBER. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Thanks for your feedback. Share. Extremely disappointed and feeling like they stole from me. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. I emailed on 9/16 noone has contacted me. Have e-mailed twice in the last week with no response! Free Shipping Worldwide, over US$50. Terrible return policy. Hi Addison, Thanks for your feedback. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. -Kate. We have no idea when the dress will arrive or if it will arrive on time. 0818 719 819. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Chat is only option and that takes hours to even get a chat representative. These linked sites have separate and independent privacy policies. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. 2023 Trustpilot, Inc. All rights reserved. My advice to anyone. It said delivery between 9/30 and 10/12. -Kate. Not only was she patient but she was quick and so attentive. Technical support. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Hi! The quality of clothing is so bad. It was nothing like the picture. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. We're so sorry to hear issues with your order. Products used:None package arrived too late. No further information is required on your end, the return label has all your information. We're so sorry to hear about the order. All international orders are shipped with DHL International Packet Plus. We're sorry to hear that you had issues with your orders. Sky Fax. I've never encountered an online retailer like this. Customer service is non-existent. See Profile. Incredibly scammy and misleading. Hi Denver, Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. there is a dress i like but it is all out of stock. Lucy Harley-McKeown; Jessica Clark; . Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. She was a total pleasure to work with. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. ADD ONS. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. If you placed an order without an account, you can use the same email to create an account to access your return label. I know it's still only Nov. 15 but I do not think this dress is coming. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Ordered a dress for my daughter homecoming and it NEVER came. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. In the end the skirt fit very snug and my booty looks great in it. We're so sorry to hear about the order. Message KYLA via the following: Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. Check out what 6,864 people have written so far, and share your own experience. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Please email us at resolution@lucyinthesky.email so we can look into your refund. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. You can email us at resolution@lucyinthesky.email for any further assistance. I had a few concerns about my order and my online team member Danielle M. was very helpful. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Search. Please reach out to us for the advanced credit prior to making a new order! Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. The dress we purchased did not fit at all like the photo depicted on the site. allows you to receive photos from your camera directly to your smartphone or. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Please make sure that the style is in original condition otherwise it may be sent back to you. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Thanks for your feedback. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. The stated ship times cannot be altered with the delivery method. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Don't waste your time here! In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Order from a different boutique. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Please email us at resolution@lucyinthesky.email if anything else. Hi Carol, Thanks for your feedback. I reached out 5 days ago to see where it was. Hi Kristina, Im very disappointed. You can email us at resolution@lucyinthesky.email! Merry was very friendly, professional and helpful. Check out what 6,872 people have written so far, and share your own experience. Shop Lucy in the Sky For my troubles, I've been offered a $25 store credit. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Published by 9138-4529 Quebec Inc. on 2022-08-31. She even helped me cancel an order and issued my store credit instantly. Phone Email. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Hi Chris! Hi Bethany, If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team.

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