EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Returned the v2 and are now trying a m360 instead /crosses fingers. Check the lights, the brakes, and all the features, and make sure they are all working properly. bay_blade2000 3 yr. ago That's not what I am saying at all. If this does not work, replace the console. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. 51 4.7 out of 5 Stars. *You may need to perform a recalibration up to three times to fix your issue. Visit the Gotrax . Make sure all connections are secure and there arent any exposed wires or noticeable burns. Press question mark to learn the rest of the keyboard shortcuts. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. E10, E11, E12 - Contact GOTRAX Customer Support. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Pressing on button does not illuminate the display nor does the throttle have power. First, plug in your charger and make sure that it works before continuing. A fully charged battery will have between 36 and 42 volts. For example, only standing with one foot on your hoverboard can cause some models to beep. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Home. Resolved through warranty, in the mail. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Looking For The Best Lock For An Electric Scooter? k 3TXK c"b0] 3:P $% Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. When you plug your charger into the wall, the indicator light will turn green. GOTRAX - F5 Electric Bike. 3. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. But, as soon as it worked for quite some time, it started showing various problems. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Yes, you read that right. 110 0 obj <> endobj xref It's a 36V 6 Ah battery that offers higher performance. The difference is, these are much more fun! The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Motor stutters with rapid jerking and wont go.. possible motor failure. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. You may want to check your fuse box to see if any fuses are blown. On that same hill last week I got about 16 top speed. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Scary at first. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Took 8 business days to fix (total of 11 calendar days). Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). I requested a refund. Back fender completely broken off, bottom screw plate snapped. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Looks like spring issue. Set the line out of the way once disconnected. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. If still showing error code, contact Customer Support for assistance. I had my second issue within 17 business days of receiving the scooter. Always be sure to consult the . To power the scooter off, press and hold the red button for 5 seconds. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Of course, you could also have an issue with your battery. Turn the key or power switch on and engage the throttle all of the way. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. {k-m3gKjx Once you ensure the position is correct, gently slide the pack into the tiller. I tried these fixes and the problem got solved. These codes will pop up over your console's display when there are issues within your electric scooter. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. These models of e-bike only feature an LED Display. $799.00. error: Take care of your ride so it can take care of you. Choose from Same Day Delivery, Drive Up or Order Pickup. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Create an account to follow your favorite communities and start taking part in conversations. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. The motor does make some noise when first accelerating but goes away. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. %PDF-1.4 % To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Expect More. Has expected us to be scooter technicians to diagnose the problems. Of course, with any new or growing technology there are often hiccups along the way. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Can you please tell us how we can improve this article? If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. This is a few specific actions that act as a reset for your board and can fix many common issues. An awesome member of our community made this guide. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Circuit breakers are usually on the outside of the scooter. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Its possible the quality slipped with the V2, but they are basically the same scooter. So far so good for me. 0000009925 00000 n I was super encouraged as the handle bar looks a little different from the original version I received, better. 0000003099 00000 n The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Include an image for extra impact. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Shop safe on GOTRAX Official website. 21E, 22E, 25E, and 30E - Replace console to fix error code. E03 - Change speed settings or gear. Problem not solved. Problem is from inside the tire assembly. When the battery is fully charged it will change from red to green. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. I also have a V1 and no issues. If your charger does not turn green when you plug it in, your problem may lie in your charger. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. We check over 250 million products every day for the best prices. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - You may need a replacement battery if your current one is faulty or has sustained physical damage. . Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Of course, you could also have an issue with your battery. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Use caution as extreme force may damage your scooter console or battery connections. rider weight: 154 Lbs. Front wheel cover scraping wheel - easy fix but annoying. Learn more about your GOTRAX from full overviews and specs to troubleshooting. All rights reserved. 51 reviews. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Odometer not working. Yes These codes will pop up over your console's display when there are issues within your electric scooter. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Did you find it helpful? A fully charged battery will have between 36 and 42 volts. If the scooter works after disconnecting the brake switch then the brake switch is defective. Codes often have simple solutions and we are here to assist. So frustrating. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Easy Fix but time consuming. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers)

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