This can take up to 7 days to show in your account and is dependent on your bank's processing time. Please return your item(s) to us after finding the fault, and remember to get in touch before You've got 28 days to send something back to us from the day you receive it. If you have a shipping related question or maybe you need to track your order. No packaging, no problem! 3 Select your preferred return option Print returns label at home. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. Your browser's Javascript functionality is turned off. Whether you're on website or app, just flip the switch! For any product purchased via boohooMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop. There is no returns label in my parcel, how do I return? 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. You will need your order number and email/last 4 digits of your phone number. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You can cancel your contract here. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. boohoo aren't able to extend your invoice. I . All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. 1. There are a couple of other ways to cancel your contract with us. How long does it take to process my return? 1, 2, 3! Simply return your item(s) and reorder for a replacement. By subscribing, you agree to receive marketing communications from boohoo by email. To experience the full world of Boohoo, please enable these or check whether another program is (These need to be unworn/unwashed/unused and with original tags) You don't need to remember to keep your proof of postage - it's all digital! Once you have processed your return in the portal you're ready to post it off! We have printer-less options too if you dont have a printer! We dont offer exchanges right now. I have already returned some items from my order and paid 1.99, why are you charging me again? Log onto your Portal here . Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Please return unsuitable items in its original packaging. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. We would like to show you a description here but the site won't allow us. You don't need to remember to keep your proof of postage - it's all digital! If youre a customer in the EEA, you have 28 days to cancel your contract with us. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. You dont need to remember to keep your proof of postage its all digital! Hear about exclusive offers, get early access to collabs & quicker checkout. Click here to start a return. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. By subscribing, you agree to receive marketing communications from boohoo by email. Make sure you keep your proof of postage! It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Login to our returns portal. This two week period starts from the day after you receive your order (or from the day after you receive the last Shorts, Pay for the postage and print off your label. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. 1. Tell us what you are returning and why. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. You will need your order number and email/last 4 digits of your phone number. Cargos, blocking them. Whether you're on website or app, just flip the switch! Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. item of your order). You've got 28 days to send something back to us from the day you receive it. Keep an eye on your return tracking. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. One of our customer service agents will be more than happy to look into this for you. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Copyright 2022 boohoo.com. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Items must be unworn and unwashed with the original labels attached. However, we may, in our sole discretion, offer you a longer period for returns from time to time. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can unsubscribe at any point. Make sure you keep your proof of postage! If your items dont make it back to us, youll need to open a dispute with the carrier. 2. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace Or simply return your items to the following address within 45 days from the date you received your parcel. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. *Extra 10% discount sent via email to new subscribers only. Refunds will not be given if they do not comply with our returns policy. For all other International customers, please return unsuitable items within 30 days of receiving your item(s). Unfortunately we cannot accept returns after this time. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona No packaging, no problem! FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. 90z Revival, We've gone paperless! Read about their experiences and share your own! You've got 28 days to send something back to us from the day you receive it. 3. Ive paid with Zippay How do returns & refunds work? Weve gone paperless! You will need your order number and email/last 4 digits of your phone number. Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. Keep an eye on your . On receiving your return the next step is for us to check the item(s). Underwear and swimwear can only be returned if the hygiene seal has not been removed. You can return your item to us for a refund, and then place a new order to get the item of your choice. Shorts, below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. Print returns label at home or in store options. weareMAN. See our, On dirait bien que vous nous rendez visite sur. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Your browser's Javascript functionality is turned off. A returns charge of 2.50 per parcel will be deducted from your refund amount. 3 Select your preferred return option Print returns label at home. You can return your item to us for a refund, and then place a new order to Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. 2. Once our checks are complete well refund your credit/debit card. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Location. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. If you use the returns portal, the process for returns is as follows: Repack your items. FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Simply return your item(s) and reorder for a replacement. Login to our returns portal. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Ive paid with Klarna How do returns & refunds work? Ive paid with Afterpay How do returns & refunds work? This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Please return unsuitable items in its original packaging. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Buy Now, Pay Later! | Read 2,121-2,140 Reviews out of 5,495 You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. BB10 2BQ. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.

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