0000017539 00000 n Design your CX to eliminate pain points and reduce churn. Outsourced customer experience and technology We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. 0000017351 00000 n 0000030829 00000 n specific challenges. )~&njp~~? "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 0000030939 00000 n Empower your employees with the right training and tools to deliver amazing customer experiences. Financial highlights for the two segments are provided below. Get the agile tools to transform your total experienceone stage at a time. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. 0000194601 00000 n Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. TTEC is proud to be an equal opportunity employer. Reduce cost and improve CX with recommendations from your front-line employees. 0000021388 00000 n 0000022096 00000 n The result is a dizzying array of challenges for companies and government entities alike. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. What you'll be doing: ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. We combine leading technology partnerships and the CX expertise to enable your success. Then manage and measure it all through a single platform to grow customer lifetime value. base with new products and services 4. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000050107 00000 n Make them. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. ", Marty Deghetto will retire from TTEC on November 2, 2020. Empower your frontline employees Learn more. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. strategies for right now, Top customer service I have undertaken formal Genesys training on both products. Learn what we've learned from a resource 0000119471 00000 n 0000105286 00000 n The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Want more insights every month, delivered to your inbox? Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. The people, processes, and platforms to optimize your contact center. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. 0000021593 00000 n We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . Contact . Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. 0000007228 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. And deliver CX at scale. When typing in this field, a list of search results will appear and be automatically updated as you type. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Find and engage customers across all channels to accelerate growth. The result: Customer experiences that feel human even when they are not. Options New. This site uses cookies and by using the site, you are consenting to this. 0000008629 00000 n We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Custom built to solve your specific challenges. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. Omnichannel technology that delivers personal CX at scale. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. About Us. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. The people, processes, and platforms to optimize your contact center. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. This site uses cookies and by using the site, you are consenting to this. TTEC embraces and is committed to building a diverse . Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. When typing in this field, a list of search results will appear and be automatically updated as you type. 0000031129 00000 n 28 0 obj <> endobj xref About Us. One that tells you what happened in the past. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000125245 00000 n abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 0000030379 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. _? Find and engage customers across all channels. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Everything you need to reimagine your CX and make your customers smile. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. 0000156137 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Our TTEC work from home team has 41 preferred residency states. For 40 years, our business has been helping companies make their customers happy. "I am excited to welcome Chuck back to the TTEC family. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. . TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. We make it a point to make sure all our employees feel valued and . Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ Learn what we've learned from a resource Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. When you have a great customer experience you know it. Regardless of the products . Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. 0000022600 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. When it comes to your customers, only the best technology will do. H\n0y The best outcomes. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000121239 00000 n Our industry specific CX solutions can help. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Omnichannel technology that delivers personal CX at scale. How do I operate more efficiently with automation. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. 0000026716 00000 n Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. Continuously promote a performance-driven culture and always work towards reaching for amazing. 0000002727 00000 n With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Forward-thinking companies view customer experience transformation as an investment in the future of their business. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. strategies for right now, Building for CX: End-to-end possibilities, Top customer service 0000001643 00000 n The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- %PDF-1.4 % READ THE CASE STUDY. Privacy Policy. 0000024733 00000 n Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Improve your business performance in any economic environment with our rightshoring and automation approach. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. Experience our comprehensive technology ecosystem. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . Get better at textingthem. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. What You Bring to the Role. 0000116240 00000 n %PDF-1.4 % 0000074155 00000 n Fourth Quarter 2022. Yes, it is possible. r\a W+v%J+aW] v%* My first-hand experience is paramount to who I am professionally and personally," said Koskovich. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . 0000120061 00000 n Every channel, in sync, all the time. From data to insight, and insight to business value. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Get the agile tools to transform your total experienceone stage at a time. Written by George Maybach for Fintel ->. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. News Mar 19, 2021. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. And that is a smart move. time keeping apps, and training on client products and procedures. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. 0000035148 00000 n Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. 0000006176 00000 n And, when that experience makes customers and employees happy, its an investment that sustains itself. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000163153 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000008011 00000 n Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 0000121691 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. library that's as agile as weare. 0000002397 00000 n Find and engage customers across all channels to accelerate growth. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 There are three types of analytics. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. 0000002042 00000 n 0000119092 00000 n TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000031554 00000 n February 27 2023 - 04:05PM. Native CDP and native omnichannel together in one platform. 0000009592 00000 n 0000116155 00000 n 0000119952 00000 n 0000006062 00000 n What are two TTEC engage products? Your customer's journey, guided by technology. services that improve customer satisfaction 0000031578 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. We combine leading technology partnerships and the CX expertise to enable your success. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. When it comes to your customers, only the best technology will do. practices and strategy, Want to reach more customers? Elevate your sales team through sales outsourcing, including a customized growth services playbook. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services.

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