Would I ever get the tickets! https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. A copy of the letter requiring Jury Service. Presented by: Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. The only reason people buy tickets from Ticketek is they have no other choice. If there is a financial failure of any Transport provider. On-top of that you cant call anyone to purchase ticketsTerrible. A copy of the travel warning from the Government Agency. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Tixel is a safe ticket marketplace to trade tickets from Ticketek. We may consider other Emergency Circumstances at our discretion. Fire A report from the fire service and/or police. to then often have to go to their desk at the venue to follow up the issues. New comments cannot be posted and votes cannot be cast. I tried calling, emailing before the show, had I had a response we would have made the show. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Immediate household persons living together at the same permanent address. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I I recognise the terms of service were available, but nobody reads those. Why even have the option of refundable tickets for an extra charge if I cant refund them? Why are there multiple listings for the same event at different prices? I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Ticketek takes the issue of scalping seriously. Buy guaranteed tickets for sold out events at a fair price. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Never ever again. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I can not believe in this day and age HOW BAD this company is. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Sick relative? Create an account to follow your favorite communities and start taking part in conversations. But the thing is, they didn't. Youmade an unsuccessful request for annual leave for the date of theBooking. Press J to jump to the feed. How insensitive is that. Adverse weather with no Government Agency warnings not to travel. A copy of a notice from the examination body, school, college, university confirming the change of date. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. They do but its retarded. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I got tickets to a concert from ticketek that got cancelled of covid. If enough people do it they'll be investigated. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. So thanks very much! Clunky unhelpful booking site for Mary Poppins Melbourne. We missed the show! If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Do I need any special hardware or software for print at home tickets? Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. I will never purchase anything with you again. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. They gave me specific number to call to move tickets. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Stick to Ticketmaster. Any vehicle You plan to use during the Booking. I haven't received my order confirmation email. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Might be worth looking into? They rapidly charged my credit card, then didn't provide the tickets. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Like. No way to recover tickets. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! A doctor cannot be You or a member of Your family. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount means the unforeseen change of the date of an examination that. Times are approx. What the hell is that? They will do anything to hide from you. All Theatres and productions and sporting events should seek alternative partners. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Appalling service. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU I find the app difficult to navigate. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. It goes against our guidelines to offer incentives for reviews. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Many of us haven't booked on line since COVID started, The site is worse than I remember. Where you cannot provide evidence that the person affected is within the. To read more about Covid-19 please visit our dedicated page here. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Please also read the General Conditions of Refund. means an unforeseen circumstance completely outside. , please contact the Customer Service team directly for further advice about your Refund. etc. It's the result of a monopoly. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Conditions that are unpredictable and the event is more than two months in the future. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Press question mark to learn the rest of the keyboard shortcuts. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Can I use a Ticketek gift card or voucher? I was certainly given the runaround by others who I had dealt with. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Are Refundable tickets offered on Gift Voucher sales? I sent a message via the website and got the pdfs a day or so later. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Check to see if they have an online lodge system. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Are Refundable tickets available through Ticketek Marketplace? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Youmade an unsuccessful request for annual leave for the date of theBooking. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. IfYoudid not make reasonable alternative arrangements to Attend theBooking. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hands down. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. What will a Marketplace ticket look like? Why is this company even allowed to operate?????? the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. What is the Ticketek Marketplace Terms and Conditions for? We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Just upload its fucking DEATH CERTIFICATE. Worst website and app I have ever used!!! Our integration means you can list tickets for resale directly from your Ticketek account. I would and do prefer not to use their services. Armed Forces Naval Service, Marines, Army or Air Force. Don't EVER buy for a friend, NIGHTMARE. Ltd. All Rights Reserved. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Why should I buy from Ticketek Marketplace? Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Adverse weather with no Government Agency warnings not to travel. Any temporary relocation for work must be for a period of at least 3 months. Confirmation that the document cannot be replaced in time for the Booking. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Are Refundable tickets available through Ticketek Marketplace? Share. Anyone has experience getting refunds from them or have advice on what I should do here? Any evidence requested by our Customer Experience Team to verify the emergency circumstances. They stole my money too. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Send them an inquiry many times and they are not answering! Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Here are 8 tips for writing great reviews. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. 2023 ProductReview.com.au Pty. NEVER NEVER again. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. There is no customer service centre you can call, just an automated voice call telling you to email. Ive forgotten my password/My password has expired. The best person in the world. Once got a response to an email because I didnt purchase the ticket wont gi. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. For many, international travel is back on the cards. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. 2023 Trustpilot, Inc. All rights reserved. I'd be interested whether this is something the ACCC would be interested in. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Absolutely appealing customer service!!!!! failed the examination previously and had to re-sit. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Sell tickets directly from your Ticketek Account. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Anyone can write a Trustpilot review. How will I receive my tickets? What can I do if my tickets are lost, damaged or stolen? The phone message also contradicts itself. Is it cheaper to book online or through a travel agent? I have been linked to your site from Ticketek.co.nz. and subject to change at any time. This meant that I had to sit & concert was standing room only. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Where You have not been physically examined by aDoctor prior to the date of the Booking. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Inspite of giving all the details, continuous email stating - send it in new format or send more information. The office was just as bad as the ticket fees would have you believe. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. IMPORTANT Any translation of this document from English is for assistance and information only. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Doors Open: 5:00pm I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. You'd think that but I had the same shitty experience with them on this front. Website doesn't work. Almost 90 days and still waiting for my refund back. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Ticketek wastes YOUR TIME like it doesn't matter. Ticketek is selling for the following venues only. Sell tickets directly from your Ticketek Account. There is no phone number, only an email which does not get answered. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Safe, Fast and Verified Frontier Touring, Special Guests: Maisie Peters and Budjerah. They haven't responded to my emails! Confirmation of failure or disruption of the public transport. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Its a disgrace. Travel insurance and COVID-19: what you need to know. Attendance at business meetings and business travel. Immediate household persons living together at the same permanent address. A copy of a notice from the examination body, school, college, or university confirming the change of date. Requesting a Refund. No way to recover tickets. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Cannot add tickets to wallet. Where the examination is being provided by a commercial business (not by an educational board). Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The customer service was super helpful and I got the ticket value back and it sold super quickly. Sell tickets directly from your Ticketek Account. Suncorp Stadium In event of a Refund Application the English language version shall be the basis of settlement. ?DO NOT BUY TICKETS FROM TICKETEK! So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. They are the shittest service in Australia. Zero stars, uselessly run, waste of a time company. We/Us/Our We are the Booking agent with whom You made the Booking. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I reported the scam to my credit card provider! Seven tries before I finally got my second choice of seats. There is not one good review about this dodgy company. A copy of the notice of failure or disruption of the public transport. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. You may also wish to resell your tickets if you cannot use them. Privacy (data erasure request) I have contacted your Customer Service team but have not received a response. Attend participate in, take part in, use, or be present at. There is no phone number, only an email which does not get answered. Refunds & Exchanges Follow New articles New articles and comments. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. :(, tails, they sent an email saying they has processed the refund. Safe, Fast and Verified We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. Abhorrently bad process for handling refunds and rescheduling due to illness. They ended up rejecting my application for a refund and closing it down entirely. means an unforeseen circumstance completely outside. Years ago I did a few days temping at Tiketek. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Everybody else looks like a paedo. I have now been trying for a refund for 6 months. A police report confirming details of the theft. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! This is not an insurance policy. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I got tickets to a concert from ticketek that got cancelled of covid. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Attendance at business meetings and business travel. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Further details in the disclaimer. Safe, Fast and Verified An incident number or report from the Police or relevant traffic authority. What should I do? Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. This is not an insurance policy. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock?

Uscis Officer Training Course, Articles T