2 if you have questions about buying tickets. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. Its possible that someone with an identical problem has posted for help before. The implications for my own role at StubHub were uncertain. Field Operations and Last Minute Services. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. How do I contact? Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. In 2018 and 2019, eBay faced mounting pressure from shareholders. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. StubHub will refund your money if an event is cancelled or moved. Stubhub serves customers worldwide. Fax Number: 1 You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Arnaud Collin Global Head of Marketing. WebHow To Contact StubHub Corporate Office Headquarters. My Secret to the Success of Amazon? Picking up your tickets at one of our Last Minute Service Centres? Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. form" and let us know how we can help you. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. % of people told us that this article helped them. The Company offers tickets for live sports, music, and theatre events. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Every order is 100% guaranteed. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Evaluating all of these factors, I agreed to join the company. stubhub inc. AtStubHub, our mission is simple: help fans find fun. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Buy Sukhinders Book! Stubhub, Inc. operates as an entertainment ticket agency. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. All rights reserved. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Find contact information here. 3 if you sold tickets already and have an issue. Luckily, weve compiled (and tested!) StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Will His AI Plans Be Any Different? I live in Singapore where the StubHub app is not avail. Search through past posts using the search bar at the top of the forum page. This was not just bigit was unprecedented. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Read on to get the help you need to contact StubHub. StubHub was a brand I knew and loved. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. They mention on their website that you should call their normal customer service number to ask about adding an event. San Francisco, CA 94105 USA. Surviving wasnt easy. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. We would be the company acquired, not the ones doing the acquiring. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Thanks for your message we aim to get back to you within 24 hours. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). In March, the entertainment industry crashed. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Open our virtual assistant, click on "Contact form" and let us know how we can help you. To provide a deeper support system beyond grants, we lend our Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. WebStubHub is an American ticket exchange and resale company. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. The Company offers tickets for live sports, music, and theatre events. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Call 1-866-788-2482. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Enjoy! Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. In this regard I was right; but major unforeseen risks would also unfold on my journey. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. You should not rely on any forward-looking statements. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Email Address. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. Personally, though, I found it disappointing. Events Parking. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. The corporate office phone number is 415-222-8400. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Our RSS feed includes all eBay news articles published on this website. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Join the list. NYC Flagship Office - Stubhub. Olivier Ropars Vice President & CMO. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. If you buy through links on our site, we may earn a commission. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Our RSS feed includes all eBay news articles published on this website. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. wikiHow is where trusted research and expert knowledge come together. Then came the coconut, an event none of us could have predicted. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available 2697 Lakeville Rd. I ordered tickets but can't view them online even with the access code. Choose Possibility: Take Risks and Thrive (Even When You Fail). Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Enjoying This Built In Excerpt? To subscribe, click on the button below and copy the URL into an RSS reader. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. By using our site, you agree to our. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. It's often the quickest way to sort something out. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. The transaction, subject to customary closing conditions, is expected to close in mid-2016. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to Check out, All tip submissions are carefully reviewed before being published. 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Joo Almeida D'Ea Head of Integration Office. We'll do our best to get back to you in the next 24 If a crisis like this had hit us earlier, wed have been in better shape to weather it. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. WebGet in touch with us today! Alternatively, you can send us an email at This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Enjoying This Built In Excerpt? Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. WebSend us a message. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Restrictions apply. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. 1412 Broadway, New York, 10018, USA. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. To subscribe, click on the button below and copy the URL into an RSS reader. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). StubHub is an eBay company (NASDAQ: EBAY). StubHub will send you an email with instructions on how to claim your refund or credit. Musk Made a Mess at Twitter. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Give us a call if you need help with something urgent. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. The more I learned about StubHub, the more excited I became. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Being OK With Spectacular Failure. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment.

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