My first and last time to use them. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. Lowe and behold I had an email in key spam account. I can promise you !!! Children under 3 are free except in reserved seating and recliner locations. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Senior tickets are valid for adults 60 years and older. Before purchasing, we urge you . Select a movie and showtime, and then proceed to purchase the ticket. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. Submitting a film is purely a voluntary decision made by the filmmakers. Parents are urged to learn more about the film before taking their children to see it. Please email your request to questions@paragontheaters.com. $70 spent and had to purchase new tickets to see the show. Limited Time Only: Add your photo to a Visa card for free! Applicants must also present a negative TB test or chest xray within 6 months of hire. How do I update/change my payment method in the Regal mobile app? Should you wish to purchase more than ten tickets at a time, please place separate orders. Check who called Reverse phone lookup. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. Called customer service and waited for 40 minutes. Claim your profile to access Trustpilots free business tools and connect with customers. Called 2X have to wait for 24 - 48 hrs . The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. DO NOT USE THEM for movie tickets. Paragon follows the MPAA guidelines for rated R movies which states: How do I use Regal Gift Cards to purchase tickets? I was able to make a reservation immediately! REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. The ease of using Fandango was easy. Please see Admittance Procedures for more details. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Since I did not cancel my tickets before the movie the refused to refund tickets. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. I hadn't heard about their AWFUL CUSTOMER SERVICE. I have a QR code that is apparently my "mobile ticket" on the app. Concessions are always on the menu with an AMC Gift Card. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Then, depending on how well a film performs, we will determine if it will "hold over" another week. Don't waste your money we all work too hard for it. And I get to pay an extra fee for this hassle? We use dedicated people and clever technology to safeguard our platform. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! Yes! For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. Enter your details in the chat box and complete your refund request. Employment Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Online orders can be paid with Visa, MasterCard, American Express and Discover. Present the barcode on your phone to the usher at the theatre for admission. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. Legal Reigns supreme. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. How do you get more information about a rating? They tell me it isn't their issue and to contact AMC. I am done with these RUDE and UNHELPFUL people. Use the, You can definitely purchase tickets online! Amazingly the purchased showed up. Health & Safety Action In Regards to the Coronavirus. About Us I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. Absolute nightmare company! Paragon Theaters is proud to be a partner of Fandango. What Do I Need to Pick Up My Tickets? The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Get help. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. I tried calling 4 times today, twice they hung up on me. Can a rating be changed? When I click the link to print my tickets, the page comes up only as text. Can I see showtimes for different dates and locations? Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. When I went to the website to enter the codes, their system was down. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Can I Get a Fandango Convenience Fee Refund? Especially if it has anything to do with Fandango. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. Locations with military pricing available are listed on this page. When I click on the link, the webpage comes up only as text. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Total RIP OFF. On the Confirm Order page, enter the gift card number and 4-digit PIN. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. 34. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Purchased Tickets for Wrong Theater? How Many Tickets Can I Purchase Online? are permitted to be used within any Regal Entertainment Group facility. Scroll down to the theatre you plan to visit, and click on the theatre name. This company needs to be shut down, so many horrible reviews and nothing is being done to . I checked my email with no confirmation and purchase history on there website. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. How Long Before Fandango Customer Service Answers? They probably make more money scamming than selling tickets!!! When it comes to the tickets purchased for a special pricethey are nonrefundable. Penny Lanes Bowl & Games Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. They can only be used in the country they were originally purchased. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Of course, they say the same thing as before and to contact Fandango. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. By refunding that ticket you lose the right to accumulate VIP+ points. When I click on the link, the webpage comes up only as text. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. Restrictions may apply for Black, Yellow, Green, and Red Tickets. How Can I Get a Movie Ticket Refund With DoNotPay? Most new releases are considered a Special Engagement, but check movie times and tickets for your. Select "My Tickets" to see your upcoming movies and showtimes. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! Security issues have become a daily part of our lives in America. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. It is REGs policy to support the MPAA ratings system to the fullest extent possible. No, you cant. The theater wouldn't accept Fandango tickets for a refund. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. You can receive refunds for tickets up to 60 minutes before the showtime. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Wow! Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. Track order. Create an account to follow your favorite communities and start taking part in conversations. If you want to request a refund via email, here are the steps: Find the confirmation email you received. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Do not waste your time purchasing from Fandango. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. Wrote to them to get refund, no answer. What are the Ages for Children / Senior Pricing? I received my confirmation # and there's a link to view my tickets. Please see the official rules below. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. You can check your gift card balance here. When Fandango works, it's fine. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Click Apply. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. Children 6 and under are not allowed to attend Rated R features. They refuse to give refunds via email or chat. Any purchase made with a gift card must go to the box office for refunds. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. I had a line of people behind me and had to by tickets again to get in. for proof of age for each additional ticket being purchased. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Totally inflexible. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. There are no refunds after the printed showtime. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. NOTHING. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. How are state attorney generals everywhere not investigating this company?? Locations with student pricing available are listed on this page. Our "bookings" (contract with film companies) are for one week only. Fandango does not offer partial refunds either. In lieu of Birthday Party events, we are offering Private Watch Parties. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. Visit your local theatre the find out details on matinee hours. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. They should be able to refund to your A-list account. I went to Applebee's twice and earned 3 TOP GUN tickets. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. I said, you're a multi-million doolar company, give me the 3 passes you owe me. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. Please note: tickets or receipts may not be printed from our app. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. I bought my ticket on the website, can I transfer it to the Regal mobile app? A patron desiring to purchase multiple tickets must provide a valid photo I.D. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. We charge a small convenience fee per ticket purchased on our website and mobile app. Gift Cards Offers. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Online orders placed by Noon EST will be shipped within two business days. Sorry, but all credit cards used must have a U.S. billing address. Pleaseclick herefor further details on how to use your Fandango gift card. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. The number you need to dial is the number of the theater you bought tickets for. The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Verification can help ensure real people write reviews about real companies. Your Fandango A-list tickets should be in your A-list reservations. I'd rather sit at home and watch a movie on tv. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. How Long Does It Take for Fandango to Process the Refund? This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. When I get to the theater what should I do? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Login to your Regal Crown Club or Regal Unlimited account. Films in 3-D may not be available at all locations. Gift cards carry NO expiration date or dormancy fees. The matinee hours may vary by theatre location based on market or territory. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents.

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