2) ClickWireless. Plug the microfilter into the socket. However, I agree with some of the comments. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. - edited You can't exit the first few steps. Well update this post with any further newsas and when we receive it. This WAN socket can be used with either a FTTP interface or a FTTC modem. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. How can I turn it on and off? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. The handler switched off 5ghz frequency remotely. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. To make this change click on Advanced Settings, Wireless. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). - edited Go to IPv4 Configuration. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Web admin interface of the BT Smart Hub 2 router. Please try again in a few minutes. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Sorry, our virus scanner detected that this file isn't safe to download. (the macaddress is the same as the wifi router apart from a few letters.) better. This will open the Hub manager. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Announcements, Guides & Community Updates. 10:38 AM Download the My BT app to check your bill, test your speeds and activate your internet security products. The router is now displaying hidden ssid. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Your BT Business Hub should now be in bridge mode. Slide the two parts of the hubs plug together until they click into place. What is the difference between WiFi 6E and WiFi 6? Check that you're connected to your Hub's network. Your broadband can be activated any time up to midnight. BT will be rolling out an update to all devices later this month. Thanks for the explanation. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? - edited 8:37 AM. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. If it doesn't accept the admin password, click on Hint. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". This brings up a hidden page. Just plug 3rd party router into the wall mounted Openreach fibre modem. What? To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Simply connect a 3rd party router to any LAN port on the hub. Click a dropdown for your model of hub. It should appear as soon as you connect to the Hub and open a browser. Guide to the BT Business Smart Hub 2. Links to user manuals and other documents for BT Hubs for broadband. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Ask questions and share tips with other people 24 hours a day. Were sorry for any inconvenience caused.. Cleverly, the security password is the same for both networks and can only be changed for both. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Plug the microfilter into the socket. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Find your model. Links to user manuals and other documents for BT Hubs for broadband. This is found on the back of the router and on the removable card. Check which BT Hub you've got >, It only fires up when you open a browser. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. BT Business Hubs: Help and guides for your model. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Does anyone know if a Sonos Boost would resolve the issue? Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Connecting your computer to your broadband. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Vodafone Broadband: Great prices but at what cost? So some transparency is needed so customers like myself know that this is a commonissue. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? 01-10-2020 Scan the QR code to enter your hubs details automatically. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. 10:43 AM. You'll find it on the back of the Hub if you haven't updated it. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Thats great to here. If you want to exit, you'll need to do this on the login step of Smart Setup. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Therefore, we can consider this issue closed. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. Make sure that your computer is. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. I saw the post about the public/private. I shouldnt have to have 5Ghz permanently switched off. Switching Smart Setup on and off on the BT Smart Hub 2 Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. all fixed. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Using the BT Hub Manager To change anything you need to click one of the settings. Change the Hub Gateway IP address to 192.168.2.1 I have an update to share with you all regarding this issue. The default IP address is 192.168.1.254 but you can change that here. Numerous complaints have appeared on the company's community forums over the last few months. "We're sorry for any inconvenience caused," added the spokesman. Navigating ones way through these conflicting accounts is not easy. Make sure you've completed every step of Smart Setup. Connect using the QR code Thanks. Choose Broadband. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. We'll send you an e-mail with instructions to reset your password. My speed has dropped to 40Mbps on my wifi devices. Navigate Advanced Settings > Log in > Broadband > Internet. I don't think the workaround for modem mode works. No problem. 6:41 AM. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. What is Smart Setup on the BT Hub? Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Ive got a man from BT ringing me during the week so I will report back what happens. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. - edited Accessing the Hub Manager using a Hub 3 or Hub 5. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device.

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